PRIVACY POLICY
1. Information We Collect
We may collect personal information such as your name, phone number, email address, travel dates, pickup and drop-off locations, destination preferences, and other details necessary to arrange your travel bookings.
2. How We Use Your Information
We use your information to process travel inquiries, manage bookings, provide quotations, arrange transportation, communicate travel updates, and improve our services and customer experience.
3. Sharing of Personal Information
We do not sell your personal information to third parties. However, we may share relevant information with drivers, hotels, transport providers, or other service partners when necessary to provide the services you request.
4. Payment Information
If you make a payment through our website or another payment method, your payment may be processed by a third-party payment service provider. We do not intend to store sensitive payment details, such as complete card numbers or banking passwords, on our systems.
5. Cookies and Website Data
Our website may use cookies and similar technologies to improve website functionality, understand visitor activity, and enhance your browsing experience. You can manage or disable cookies through your browser settings, although some website features may not function properly.
6. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, loss, or disclosure. However, no method of storing or transmitting information online can be guaranteed to be completely secure.
7. Communication and Notifications
Bharat Yatra Tours may contact you through phone calls, email, SMS, or WhatsApp to respond to your inquiries, confirm bookings, share travel details, and provide important updates about your trip. Promotional messages may be sent where permitted by applicable law, and you can request to stop receiving them.
8. Data Retention
We retain your personal information only for as long as necessary to provide our travel services, maintain booking records, resolve disputes, fulfil business requirements, and comply with applicable legal obligations. When information is no longer required, we take reasonable steps to delete it or anonymise it where appropriate.
9. Travel Booking Information
To organise your trip, we may collect details such as passenger names, travel dates, pickup locations, destinations, and special travel requirements. We use this information only as necessary to coordinate your requested travel arrangements and provide relevant services.
10. Contact for Privacy Concerns
If you believe your personal information has been used incorrectly or you have concerns about how your data is handled, you can contact Bharat Yatra Tours using the contact details listed on our website. We will review your request and respond within a reasonable timeframe, subject to applicable legal requirements.